In the event of damaged goods received, we will require photo proof of the affected product within 12 hours of receipt of goods in order for us to investigate. After reviewing a decision will be made and if deemed appropriate a replacement will be sent at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing to [email protected]
In the event of lost mail, we will try to locate the parcel and if there is a clear indication that your order is indeed lost, we will re-send the order to you at no cost, subject to availability.
